Term of Service
Terms of Service for Guardian Shield Security
Last Updated: [October 13, 2025
Effective Date: October 13, 2025
Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Guardian Shield Security (“Company,” “we,” “us,” or “our”) governing your use of our website and the security services we provide.
By accessing or using our website (guardianshieldsecurity.com), submitting inquiries, requesting quotes, or engaging our security services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.
These Terms apply to all users of our website and all clients engaging our security services in Jamaica. We reserve the right to modify these Terms at any time. Your continued use of our website or services following any changes constitutes acceptance of the modified Terms.
Definitions
Services means all security services provided by Guardian Shield Security including but not limited to facility guard services, mobile patrol services, access control management, after-hours security, loss prevention, event security, security consulting and risk assessment, alarm systems installation and monitoring, and security camera installation and monitoring.
Client means any individual or business entity that engages Guardian Shield Security for security services.
Agreement means any written contract or service agreement between Guardian Shield Security and a Client specifying the terms of security services to be provided.
Personnel means security guards, supervisors, consultants, technicians, and other employees or contractors of Guardian Shield Security assigned to provide services.
Premises means the Client’s property, facility, or location where security services are provided.
Incident means any security-related event, including but not limited to theft, vandalism, trespass, fire, medical emergency, alarm activation, or other occurrence requiring security response or documentation.
Scope of Services
General Service Description
Guardian Shield Security provides professional commercial security services throughout Jamaica. Our services are designed for business clients and include physical security personnel, security technology installation and monitoring, security consulting, and related security solutions.
All services are provided in accordance with Jamaican law, Private Security Regulation Authority (PSRA) regulations, and industry best practices. Specific services, schedules, staffing levels, and terms are detailed in individual service agreements with clients.
Service Customization
Security services are customized based on client needs, facility characteristics, risk assessment, and budget. We conduct site assessments to recommend appropriate security measures. Final service specifications are documented in written agreements between Guardian Shield Security and the Client.
Service Limitations
Our services are limited to security functions within the scope of Jamaican law governing private security operations. Our personnel are not law enforcement officers and do not possess law enforcement authority beyond citizens’ arrest rights. We cooperate with law enforcement but do not replace police services.
While our services significantly reduce security risks, we cannot guarantee the prevention of all incidents, crimes, or losses. Security services provide deterrence, detection, response, and documentation, but cannot eliminate all threats or ensure absolute protection.
Website Use
Permitted Use
Our website provides information about our services, allows submission of inquiries and quote requests, and offers security-related content. You may use our website for lawful purposes related to learning about and potentially engaging our security services.
Prohibited Conduct
You may not use our website to:
Violate any Jamaican laws or regulations.
Infringe on intellectual property rights of Guardian Shield Security or others.
Transmit viruses, malware, or other harmful code.
Attempt unauthorized access to our systems, networks, or data.
Interfere with website operation or other users’ access.
Collect information about other users without authorization.
Submit false, misleading, or fraudulent information.
Use automated systems (bots, scrapers) without our written permission.
Impersonate Guardian Shield Security, our personnel, or other entities.
Post or transmit unlawful, threatening, abusive, defamatory, obscene, or otherwise objectionable content.
Account Security
If you create an account or login credentials for our website or client portal, you are responsible for maintaining the confidentiality of your credentials and all activities under your account. Notify us immediately of any unauthorized use or security breach.
Website Availability
We strive to maintain website availability, but do not guarantee uninterrupted access. Our website may be unavailable due to maintenance, technical issues, or circumstances beyond our control. We reserve the right to modify, suspend, or discontinue any website features without notice.
Service Agreements
Contract Formation
Security services are provided pursuant to written service agreements executed between Guardian Shield Security and the Client. These Terms supplement but do not replace individual service agreements. In case of conflict between these Terms and a specific service agreement, the service agreement prevails.
Service agreements specify services to be provided, schedules and staffing, fees and payment terms, contract duration, termination provisions, and other service-specific terms. All service agreements must be signed by authorized representatives of both parties.
Quote Validity
Quotes provided by Guardian Shield Security are valid for 30 days from issuance unless otherwise specified. Quotes are based on information provided by the Client and may be adjusted if actual conditions differ from stated requirements. Final pricing is confirmed in the executed service agreement.
Service Modifications
Changes to service scope, schedules, or staffing require a written agreement between Guardian Shield Security and the Client. We accommodate reasonable modification requests when operationally feasible. Modifications may affect service fees.
We reserve the right to make minor operational adjustments (such as guard assignments or patrol routes) without prior approval when necessary for service delivery, provided such adjustments do not materially change the agreed scope of services.
Client Responsibilities
Cooperation and Access
Clients must provide Guardian Shield Security with necessary access to premises, information about facility layout and operations, contact information for key personnel, existing security system details if applicable, and other information reasonably necessary for service delivery.
Clients must notify us promptly of changes in premises layout, operations, access procedures, key personnel, security concerns, or other factors affecting security service requirements.
Safe Working Environment
Clients must provide a safe working environment for our personnel, free from known hazards. Clients must inform us of any dangerous conditions, hazardous materials, or other risks on the premises that could affect our personnel’s safety.
Clients may not require our personnel to perform tasks outside the scope of their security duties or contrary to PSRA regulations and Company policy.
Employee and Visitor Conduct
Clients are responsible for ensuring their employees, visitors, contractors, and other persons on premises cooperate with security personnel and comply with security procedures. Clients must address any harassment, threats, or inappropriate behavior directed toward our security personnel.
Security Systems and Equipment
For clients utilizing our alarm or camera monitoring services, clients must maintain security systems and equipment in good working order, notify us promptly of malfunctions, and arrange timely repairs. System failures due to client neglect that prevent effective service delivery do not excuse payment obligations.
For clients where we work with their existing security systems, clients remain responsible for their equipment maintenance and functionality.
Payment Obligations
Clients must pay all fees according to the terms specified in the service agreement. Late payments may incur interest charges and suspension of services. Continued non-payment may result in termination and collection actions.
Insurance
Clients must maintain appropriate property and liability insurance for their facilities. Our services do not replace the need for client insurance coverage.
Fees and Payment
Service Fees
Service fees are specified in individual service agreements based on services provided, staffing levels, schedules, equipment, and other factors. Fees typically include base rates for guard hours, equipment costs if applicable, monitoring fees for alarm and camera services, and any additional charges for specialized services or equipment.
Payment Terms
Unless otherwise specified in the service agreement, invoices are issued monthly in arrears for services rendered. Payment is due within 30 days of invoice date. Clients may be required to pay deposits or advance payments for certain services.
Late Payment
Payments not received by the due date are subject to late fees of 1.5% per month (18% annually) or the maximum rate permitted by Jamaican law, whichever is less. We reserve the right to suspend services for accounts over 30 days past due until payment is received.
Disputed Charges
Clients must notify us in writing within 15 days of the invoice date regarding any disputed charges. Undisputed portions of invoices remain due. We will investigate disputed charges and resolve disagreements in good faith.
Price Adjustments
We may adjust service fees upon 60 days written notice to reflect changes in costs, minimum wage increases, regulatory changes, or other factors affecting service delivery costs. Clients may terminate the service agreement without penalty if they do not accept proposed price increases.
Personnel
Qualifications
All Guardian Shield Security personnel providing services hold required PSRA certifications and licenses, have completed mandatory training, have passed background checks as required by law, and meet Company standards for professional conduct and competence.
Armed guards hold valid Firearm User’s Certificates and specialized training in firearm use and safety as required by Jamaican law.
Guard Assignment
We retain discretion to assign specific guards to client facilities based on operational needs, guard qualifications, and client requirements. We do not guarantee assignment of specific individuals unless expressly agreed in writing.
We may substitute guards due to illness, scheduling conflicts, or other operational reasons. Substitutes will have equivalent qualifications and receive briefings on client-specific procedures.
Personnel Conduct
Our personnel are expected to maintain professional conduct, follow Company policies and procedures, comply with PSRA regulations and Jamaican law, respect client property and confidentiality, and perform duties competently and diligently.
Client Requests Regarding Personnel
Clients may request the removal of specific guards from their assignment for reasonable cause. We will accommodate such requests when operationally feasible. Clients may not solicit our personnel for direct employment during the contract term and for six months following contract termination without our written consent.
Incident Response and Reporting
Emergency Response
Our personnel are trained to respond appropriately to security incidents and emergencies within their scope of authority. Response protocols prioritize life safety, property protection, and coordination with emergency services.
Guards will contact the Jamaica Constabulary Force, fire services, medical services, or other emergency responders when situations warrant. Guards provide first aid within their training level when appropriate.
Incident Documentation
Our personnel document all significant incidents through written reports detailing incident date, time, and location, persons involved, actions taken by security personnel, notifications made, outcomes and resolutions, and witness information when available.
Incident reports are provided to clients promptly, typically within 24 hours of the incident. Reports may be shared with law enforcement, insurance companies, or other parties as legally required or authorized by the client.
Client Notification
We notify clients of significant incidents promptly using the contact information provided. Clients must maintain current emergency contact information. We are not responsible for notification delays due to outdated contact information.
Investigation Cooperation
Clients and Guardian Shield Security will cooperate in investigating incidents occurring on premises. We provide available documentation, witness statements from our personnel, and other reasonable assistance for investigations.
Liability and Indemnification
Limitation of Liability
To the maximum extent permitted by Jamaican law, Guardian Shield Security’s total liability for any claims arising from security services shall not exceed the fees paid by the Client for services during the three months preceding the incident giving rise to the claim.
We are not liable for indirect, consequential, incidental, special, or punitive damages, including but not limited to lost profits, business interruption, data loss, or reputational harm, regardless of whether we were advised of the possibility of such damages.
This limitation of liability does not apply to liability that cannot be excluded or limited under Jamaican law, including liability for death or personal injury caused by negligence, fraud, or willful misconduct.
Scope of Responsibility
Guardian Shield Security is responsible only for the services we actually provide. We are not responsible for security incidents or losses resulting from client negligence, inadequate security measures not under our control, actions of third parties beyond our personnel’s ability to prevent, force majeure events, client’s failure to follow our security recommendations, or client’s interference with security personnel’s duties.
Our security services reduce but do not eliminate security risks. We do not guarantee the prevention of all crimes, losses, or incidents.
Indemnification by Client
Client agrees to indemnify, defend, and hold harmless Guardian Shield Security, its officers, directors, employees, agents, and contractors from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from Client’s breach of this agreement, Client’s negligence or willful misconduct, dangerous conditions on Client’s premises that Client failed to disclose, actions of Client’s employees or visitors toward our personnel, or Client’s violation of applicable laws.
Indemnification by Company
Guardian Shield Security agrees to indemnify, defend, and hold harmless Client from claims arising from our personnel’s negligence, willful misconduct, or violations of law committed within the scope of their employment, provided such claims do not result from Client’s breach of agreement, negligence, or misconduct.
Insurance
Guardian Shield Security maintains comprehensive general liability insurance, workers’ compensation insurance, and other coverage as required by Jamaican law and PSRA regulations. We provide certificates of insurance upon request.
Clients are responsible for maintaining their own property and liability insurance. Our services do not replace client insurance requirements.
Confidentiality
Company Confidentiality Obligations
Guardian Shield Security maintains confidentiality of client information, including facility layouts and security measures, security incidents and vulnerabilities, business operations and schedules, personnel information, and other proprietary or sensitive information learned through service provision.
We disclose client information only when necessary for service delivery, required by law or legal process, authorized by client, or necessary to protect life, safety, or property in emergency situations.
Our confidentiality obligations survive termination of the service agreement.
Client Confidentiality Obligations
Clients agree to maintain the confidentiality of our security procedures, training methods, operational protocols, personnel information, proprietary systems and methods, and fee structures not publicly disclosed.
Clients may not disclose our confidential information without written permission, except as required by law.
Exceptions
Confidentiality obligations do not apply to information that is publicly available through no breach of this agreement, lawfully obtained from third parties without confidentiality restrictions, independently developed without use of confidential information, or required to be disclosed by law or court order (with notice to the other party when legally permissible).
Intellectual Property
Company Intellectual Property
Guardian Shield Security retains all rights to our trademarks, service marks, logos, website content, training materials, operational procedures, reports and forms, software and systems, and other intellectual property.
Clients receive no ownership rights to our intellectual property. Use of our intellectual property is limited to purposes directly related to receiving our services.
Client Intellectual Property
Clients retain all rights to their trademarks, proprietary information, and intellectual property. We use client’s intellectual property only as necessary for service provision and do not acquire ownership rights.
Restrictions
Neither party may use the other party’s intellectual property without written permission, except as necessary for the purposes of the service agreement.
Term and Termination
Service Agreement Term
Individual service agreements specify contract duration, which may be month-to-month, fixed terms of specified length, or automatically renewing terms. Service agreements continue until properly terminated by either party according to the termination provisions.
Termination for Convenience
Either party may terminate the service agreement for any reason upon written notice. Notice periods are specified in individual service agreements, typically 30 days for month-to-month agreements or as stated for fixed-term agreements.
Termination for Cause
Either party may terminate immediately for cause, including material breach of the agreement that remains uncured after written notice and reasonable opportunity to cure, bankruptcy or insolvency proceedings, violation of applicable laws, or conduct endangering safety or violating professional standards.
Guardian Shield Security may terminate immediately if Client fails to pay amounts due and owing, fails to provide a safe working environment for our personnel, interferes with our personnel’s ability to perform duties, or breaches confidentiality obligations.
Effects of Termination
Upon termination, Client must pay all fees for services rendered through the termination date, return any Company property or equipment, and cease use of Company intellectual property. Guardian Shield Security will return any client property in our possession and cease providing services as of the termination date.
Survival
Provisions regarding payment of fees owed, confidentiality, indemnification, limitation of liability, dispute resolution, and other provisions that by their nature should survive will continue after termination.
Force Majeure
Neither party shall be liable for failure or delay in performance due to circumstances beyond reasonable control including natural disasters (hurricanes, earthquakes, floods), civil unrest or public disorder, government actions or restrictions, war or terrorism, pandemics or public health emergencies, utility failures or telecommunications disruptions, labor strikes not caused by either party, or other events constituting force majeure under Jamaican law.
The affected party must notify the other party promptly of force majeure circumstances and make reasonable efforts to minimize impact. Performance obligations are suspended during force majeure events. If force majeure continues for more than 30 days, either party may terminate the agreement without penalty.
Dispute Resolution
Negotiation
In the event of any dispute arising from or related to these Terms or any service agreement, the parties agree to first attempt resolution through good faith negotiation.
Mediation
If negotiation does not resolve the dispute within 30 days, the parties agree to submit the dispute to mediation under the auspices of a mutually agreed mediator or mediation service in Jamaica. The parties will share mediation costs equally.
Arbitration
If mediation does not resolve the dispute, either party may submit the dispute to binding arbitration in accordance with the Arbitration Act of Jamaica. The arbitration shall be conducted in Kingston, Jamaica by a single arbitrator agreed upon by the parties or appointed according to applicable arbitration rules. The arbitrator’s decision is final and binding and may be enforced in any court of competent jurisdiction.
Litigation
Nothing in this dispute resolution provision prevents either party from seeking injunctive relief in court when necessary to prevent irreparable harm, pursuing collection of undisputed amounts owed, or bringing actions that cannot be arbitrated under Jamaican law.
Attorney’s Fees
The prevailing party in any dispute resolution proceeding or litigation shall be entitled to recover reasonable attorneys’ fees and costs from the non-prevailing party.
Governing Law and Jurisdiction
These Terms and all service agreements are governed by and construed in accordance with the laws of Jamaica without regard to conflicts of law principles.
Subject to the dispute resolution provisions above, any legal action or proceeding arising from or related to these Terms or our services shall be brought exclusively in the courts of Jamaica. Both parties consent to the jurisdiction and venue of the Jamaican courts.
General Provisions
Entire Agreement
These Terms, together with any applicable service agreement and referenced policies, constitute the entire agreement between the parties regarding the subject matter and supersede all prior agreements, understandings, and communications, whether written or oral.
Amendments
We may modify these Terms at any time by posting updated Terms on our website with a new “Last Updated” date. Material changes affecting service agreements will be communicated to clients directly. Continued use of services after changes constitutes acceptance of the modified Terms.
Individual service agreements may be amended only through a written agreement signed by authorized representatives of both parties.
Severability
If any provision of these Terms is found invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions remain in full force and effect. Invalid provisions will be modified to the minimum extent necessary to make them valid and enforceable while preserving the parties’ intent.
Waiver
Failure to enforce any provision of these Terms does not constitute waiver of that provision or any other provision. Waiver of any breach does not waive subsequent breaches. All waivers must be in writing and signed by the party granting the waiver.
Assignment
Clients may not assign or transfer rights or obligations under these Terms or any service agreement without our prior written consent. We may assign our rights and obligations to any successor entity in connection with a merger, acquisition, or sale of business assets.
Notices
All notices required or permitted under these Terms must be in writing and delivered by personal delivery, recognized courier service, registered or certified mail, or email to the addresses specified in the service agreement or as updated by written notice. Notices are effective upon receipt.
Independent Contractor
Guardian Shield Security and its personnel are independent contractors. Nothing in these Terms or any service agreement creates an employment relationship, partnership, joint venture, or agency relationship between Guardian Shield Security and Client or between our personnel and Client.
Third-Party Rights
These Terms are for the benefit of Guardian Shield Security and the Client only. No third party has any right to enforce any provision of these Terms.
Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
Language
These Terms are executed in English. Any translation is for convenience only. In case of conflict between the English version and any translation, the English version controls.
Contact Information
For questions about these Terms of Service, please contact:
Guardian Shield Security
Email: safety@guardianshieldsecurity.com
Acknowledgment
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You represent that you have authority to bind your business entity to these Terms if engaging services on behalf of a business.
These Terms of Service are effective as of the date specified above and govern all use of Guardian Shield Security’s website and services provided in Jamaica.